Do It On Thursday™
When it comes to leadership, research shows that careers get derailed - read "people get fired" - because of EQ-related reasons. One study showed that most leaders get fired because they don't show vision or the ability to inspire, instill trust, or know how to motivate their people. How do leaders build trusting relationships and avoid the interpersonal approaches and behaviors that ruin their chances for genuine, sincere human-to-human connections?
TOMORROW:
Check in with at least one person by asking them about themselves in a direct and attentive manner. Follow this three-step formula as a guide to engaging in a high EQ way: Step 1: a preamble Step 2: an open ended question Step 3: an empathic close.
EXAMPLE:
1) Begin with a Preamble - for example: "I remember you mentioned having trouble figuring out a creative solution to a client of yours who was unhappy with the product."
2) Then Ask an open-ended question (not a yes or no question): "What did you end up doing with them?" (rather than "did it go alright?") Give the person time to answer and pay attention to their response. Ask another question if it feels right.
3) Then Close with an empathic response: perhaps something like "I'll bet that situation kept you up a night or two with worry. It was a tough one."
Experiment with:
Empathic Interaction When it comes to leadership, research shows that careers get derailed - read "people get fired" - because of EQ-related reasons. One study showed that most leaders get fired because they don't show vision or the ability to inspire, instill trust, or know how to motivate their people. How do leaders build trusting relationships and avoid the interpersonal approaches and behaviors that ruin their chances for genuine, sincere human-to-human connections?
TOMORROW:
Check in with at least one person by asking them about themselves in a direct and attentive manner. Follow this three-step formula as a guide to engaging in a high EQ way: Step 1: a preamble Step 2: an open ended question Step 3: an empathic close.
EXAMPLE:
1) Begin with a Preamble - for example: "I remember you mentioned having trouble figuring out a creative solution to a client of yours who was unhappy with the product."
2) Then Ask an open-ended question (not a yes or no question): "What did you end up doing with them?" (rather than "did it go alright?") Give the person time to answer and pay attention to their response. Ask another question if it feels right.
3) Then Close with an empathic response: perhaps something like "I'll bet that situation kept you up a night or two with worry. It was a tough one."
